Free Shipping on ALL orders over $75!
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Shipping & Returns

Free Shipping on orders over $75. 

Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information when your order has been shipped.

Don't love it? Return it for free. 

  • We want to give you a hassle-free way to return anything, so you can return any item to us for free within 14 days of receiving your original order, excluding sale items.
  • Please email customerservice@thepinkwell.com to receive return shipping information. You are welcome to exchange or return an item as long as it is shipped to us within 14 days of when you received the item(s). We cannot guarantee stock availability and therefore may not be able to exchange an item.  In this case we will process a refund, considering all other return conditions are met.
  • Unfortunately we cannot accept returns that have been in your possession longer than 14 days.
  • We'll send you an email as soon as we've received your return in its original condition with the tags attached, unworn and unwashed. Returns can take up to 10 working days (excluding weekends and public holidays) to arrive at our warehouse. Once received, your return will be processed within 1 business day.
  • Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days (excluding weekends and public holidays), dependent on your bank/card issuer.
  • We try hard to accept all returns, and returns to us don't need to be in the original packaging but they do need to be in the condition you received them (i.e., tags attached, unworn and unwashed). In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your expense.